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czathey's avatar
czathey
New member | Level 1
11 months ago

My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. Last night, it said it was 'indexing' the files but this morning nothing changed. I restarted and shows it's indexing again. Not sure why my files will not sync?? This is for work so really starting to put me behind.

desktop
sync

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey czathey, thanks for posting here. 

    Can you send me a screenshot of your Dropbox app’s current syncing status? 

    I’d also like to know the app version you’re running at the moment.

    Let me know once you have more info.

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