Forum Discussion

lwaggoner2's avatar
lwaggoner2
Explorer | Level 3
10 months ago

My Dropbox account is syncing forever, and the number isn't changing on Mac

It has a disconnected symbol on the icon and says that it is syncing 28 files, but it never finishes.  I am on a macbook pro.  Dropbox has full disk access. My internet is connected. My securit...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi lwaggoner2, thanks for messaging the Community.

Do you see which files are attempting to sync from within your Dropbox folder in Finder, according to the sync icon?

Are they in the same folder, or in random locations?

This will help me to assist further!

lwaggoner2's avatar
lwaggoner2
Explorer | Level 3
10 months ago

Random locations.  Also I can no longer sign into my admin account as of a few minutes ago.  It just keeps circling a blue box.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

    If need be, trying using a different browser to contact the support team.

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