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Smittje's avatar
Smittje
New member | Level 1
10 months ago

My Dropbox app stops after several minutes while uploading my photos from my iOS device.

Goodmorning, I recently started working with Dropbox again and want to upload all my pictures from my iPhone (iCloud) to my Dropbox. It’s about 125,000 photos and it’s not easy, as my app stops aft...
Mobile
Photos
upload
Smittje's avatar
Smittje
New member | Level 1
10 months ago

Sudden stops = sudden shut downs. Sometimes re-opening results in resuming where it stopped but most of the times it starts counting again, quickly up to where it stopped (sometimes pausing with the massage that library is being carried out and currently scanned) and then it continues. 
I can make screenshots of the screen recordings and see if I can blur my pictures? Where can I post these?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Smittje let me jump in here!

You can post your screenshots here, and when you do that make sure to blur your personal info and content shown there.

I'd also like to see how many files it's currently syncing, and the behavior after the app crashes. 

While we're at it, would you mind clarifying your iPhone's OS, along with the Dropbox version that you're using there? 

  • Smittje's avatar
    Smittje
    New member | Level 1
    10 months ago

    Hi Megan,

    The easiest: iPhone 13 with iOS 18.2 and currently 18.3 (makes no difference). Dropbox version 412.2.

    The behaviour after the stopping, I just described above (third post).

    How can I attach any pictures to this conversation?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      You should be able to click the camera like icon and attach your files here Smittje. 

      You might need to do this using a desktop device, if you don't see the option when using your mobile.

      • Smittje's avatar
        Smittje
        New member | Level 1
        10 months ago

        OK txs, that makes more sense but will be tomorrow during a break as I don’t have my laptop around here. I have several screenshots from the moment before it stops, during the stop and afterwards until it resumes downloading. 
        Txs so far and will get back here tomorrow! Good night!

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