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My Dropbox desktop app is stuck on syncing the same number of files
My Dropbox has been stuck syncing the exact same number of files for several days. There is no problem with my Internet connection and I have tried quitting/restarting/unlinking the app many times. W...
Thanks for your help, Lusil, but I think we should leave this here now. I hadn't realised the process would take this long to move to the first stage of someone getting in touch who can actually help/give advice. Unfortunately I don't have that sort of time at my disposal to resolve the issue so you can close the ticket now. My business requirements mean this is a really urgent enquiry, not something that can take four days without an engineer even getting in touch yet. Thanks again for your help.
In the end I found an online solution that meant me having to back up my Dropbox data on an external hard drive as a safety, then unlinking my computer from Dropbox (again), quitting the Dropbox application on my computer (again), then deleting everything related to Dropbox from my Mac (data/application/cache/hidden files etc...) and then starting again from scratch. The crucial two elements seem to have been deleting the Dropbox data on my computer as well as going into the Mac Terminal application and entering a command to show all hidden files. There is a hidden .dropbox file that needed deleting (amongst others buried elsewhere in the system).
I then relinked the computer with my Dropbox account - effectively treating it as if it's a brand new computer with no history of my Dropbox account anywhere to be found on it. The sync seems to be working now - it certainly isn't stuck at the same point as before - but not everything has finished syncing yet so I'll just have to wait and see...
Thanks again for your help and sorry you weren't able to resolve it for me this time.
I seem to have the same issue as above. Dropbox App of Windows 10.. Just seemed to resart the application on it own. And went into a Re-sync of all files..
I am Dropbox Business and have lots of files, so seems to be stuck..
Have not seen this occur before..
Pleae advise on any solutions.
Lusil
Dropbox Staff
Dropbox StaffHi anonymous,
If you recently relinked your Dropbox folder to your account, it'll just need some time to reindex for any changes that may have occurred while it was offline.
If you find that it's taking a long time though, let me know and I'll make sure to get back to you as soon as possible.
Thanks!
Hello!
I'm having the same issue as the rest of the group in this post. I have restarted/unlinked and relinked, etc with no avail. I have also attempted to find the files that are getting stuck in the syncing process. Everytime I restart or unlink my account though the number of files to be synced changes. I started out at 673, jumped to 25,000, dropped down to 2,400 and now I've been sitting at 8,800 for the better part of today. I'm on a mac and have the latest stable version of dropbox.
Please advise when you can as this has been an issue for the better part of a week now.
Thank you!
