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msmorto92's avatar
msmorto92
Helpful | Level 6
4 years ago
Solved

My Dropbox folder takes up 1 TB of hard drive space when I only have 210 GB in my account

I have a 2T plan on my Mac the dropbox folder is taking up 1.02 T.   on line when I look at my account it says:   Regular files (208.31 GB)   Shared files (1.08 GB)   Unused space (1.8...
desktop
Storage space
  • msmorto92's avatar
    msmorto92
    4 years ago
    Thank you for the reply what am I reading wrong it says shared files 1.08 gig and 1.8 gig free?
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Can you send us a few screenshots of what you see on your end, msmorto92? 

That'll help us get the visual you have on your end, regarding the files you have online and what you see in your Dropbox folder's properties. 

Thanks a bunch.
msmorto92's avatar
msmorto92
Helpful | Level 6
4 years ago

Not sure what you are looking for.  Now my dropbox folders is at 231.  Question you had asked about backup,  when I look at personal space below does that include the backup?    Also with Smart sync on why am I just getting to the total space used on Dropbox?   I have a Microsoft Laptop that I have really just as a backup and I do have smart sync turned on and if you look below it says size 208 gig disk space used 3 gig.  

From Drop box

From my computer

Details from the Dropbox folder on my computer

 

from PC.

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey msmorto92, sorry to jump in here.

    Another odd thing is that your Dropbox folder on your Mac was initially 1 TB large and now it's gotten down to 231 GB.

    How did this happen, did you do something on your end?

    Selective sync would remove folders from the Dropbox folder, but 1 TB of space is too much, when the website says 209 GB.

    So, just to make sure, are your computer and the Dropbox website both signed in to the same Dropbox account?
    • msmorto92's avatar
      msmorto92
      Helpful | Level 6
      4 years ago

      I totally agree.  I had not looked at the size of Dropbox, clearly I should have known I was not at 1T, I had turned on Selective sync thinking I was at 1T.  After looking at Dropbox was when I went to the community.  That was all I did and not with selective sync the folder is at 231 gig which still does not make sense.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        One more thing, msmorto92.

        Have you ignored any of your files or folders using these steps by any chance? 

        I'd also assume that your desktop app shows 'up to date' while we speak, yes? 

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