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msmorto92's avatar
msmorto92
Helpful | Level 6
4 years ago
Solved

My Dropbox folder takes up 1 TB of hard drive space when I only have 210 GB in my account

I have a 2T plan on my Mac the dropbox folder is taking up 1.02 T.   on line when I look at my account it says:

 
Regular files (208.31 GB)
 
Shared files (1.08 GB)
 
Unused space (1.8 TB)
 
I have 3.2 gig available on the Mac and   Drop box is saying it can't sync.  Why is dropbox taking up 1 T when there is only 210 gig on line.
desktop
Storage space
  • msmorto92's avatar
    msmorto92
    4 years ago
    Thank you for the reply what am I reading wrong it says shared files 1.08 gig and 1.8 gig free?

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    One more thing, msmorto92.

    Have you ignored any of your files or folders using these steps by any chance? 

    I'd also assume that your desktop app shows 'up to date' while we speak, yes? 
  • msmorto92's avatar
    msmorto92
    Helpful | Level 6
    4 years ago

    Not sure if I responded to this did not even know that you could Ignore files.  drop box is down to 224 gig now but that is wiht smart sync on.  with smart sync off it should be at what 208 gig.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thank you for reaching back to us, I hope you enjoyed your weekend!

    If I were you, I'd reach our to our Support team in order to investigate further, msmorto92.

    They have all the available tools on their end, to see what might be causing this.
  • Eamonn McDonagh's avatar
    Eamonn McDonagh
    New member | Level 2
    4 years ago

    Hi, until yesterday I had 7 or 8 GB of storage space.  I bought a new computer and when I downloaded dropbox it said I had only 2 GB and would I please buy more storage. I have no idea what is going on

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    You have almost certainly accidentally set up a new account rather than logged in to your old one. 

     

    Have a look at www.dropbox.com/events - does that show activity from before you bought the new computer and installed Dropbox?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Eamonn McDonagh, sorry to jump in, but could you let us know what exactly is reported in your account's plan tab in regards to your quota? 

  • Eamonn McDonagh's avatar
    Eamonn McDonagh
    New member | Level 2
    4 years ago

    All my own fault and all fixed now.  because DB normally works so well I hadn't logged into my dropbox page for like *years*  was thus a bit confused by what I was seeing. Thanks all and sorry to have wasted ppls time.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No worries Eamonn McDonagh - we're just glad to hear it's sorted now. 

     

    See you around the Community and take care!

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