Forum Discussion

Rubaiyat Yameen's avatar
Rubaiyat Yameen
Helpful | Level 5
6 years ago

My Dropbox Icon Remains Grey, say "Updating Account" and Stays That Way

A few months ago I decided to give a trial to the business version of Dropbox. After upgrading I noticed that my dropbox app in laptop remained stuck trying to update the account. The dropbox icon in...
sync
camin aktion's avatar
camin aktion
Explorer | Level 4
5 years ago

Hi Rubaiyat, same problem here, it feels like the Business account is the problem. My issue:

Working on Mac OS Big Sur 11.1 on MacBook Air and MacBook Pro.

> I had Dropbox desktop installed on my MacBook Air when I change from DB Pro to DB Business. Transition worked fine, no sync issues.

> I installed Dropbox desktop on my MacBook Pro and here the problems started. The sync shows approx 150.000 files to be synchronized, and then the app crashes. I tried to select the folders to be sync (this option worked once only), same problem. I chose the all-online option, same problem. I followed all the steps to desinstall DB, for an adavanced install, same problem. I re-installed the system on my MacBook Pro, same issue, even with advanced install. DB service takes aaaaalllll its time to respond and solve the issue, since a week I cannot work with my MacBook Pro, all work files are in the hands of DB (bad idea, maybe? I trusted them so far...)

 

All the best,

Dirk

drjim's avatar
drjim
New member | Level 2
5 years ago

I'm having the same issue with my Mac Pro and OS 11 when trying to download the Dropbox Downloader.  I have spent far too much time on this.  I'm throwing in the towel.

 

Thank you for all the texts here, but it just isn't working.

 

Kind Regards,

 

Jim

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hi camin aktion, drjim, are you installing the Dropbox desktop application with admin privileges as shown here?

     

    drjim, what is the exact error you're getting on iOS 11, since you can only install the mobile app there.

    • camin aktion's avatar
      camin aktion
      Explorer | Level 4
      5 years ago

      Hi Jay , there is no such option. Once the install program downloaded and decompressed, a double click on the install program is required, then DB install process launches without any other option. Once done, it tries to sync, and crashes after some minutes. I automatically connects to the Pro user (= administrator). Same issue even when I erase all the DB files and folders in the Library of my Mac. Here, I have to re-connect, and the app crashes again.

       

      FYI, the link you share seems to have a translation issue in French : https://help.dropbox.com/fr-fr/installs-integrations/desktop/download-dropbox#admin

      As it says "Faites bien attention de ne pas cliquer avec le bouton droit sur Exécuter en tant qu'administrateur." 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        If you're getting this error, camin aktion, I'd recommend contacting the support team directly via the support page.

         

        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

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