Forum Discussion

Rubaiyat Yameen's avatar
Rubaiyat Yameen
Helpful | Level 5
6 years ago

My Dropbox Icon Remains Grey, say "Updating Account" and Stays That Way

A few months ago I decided to give a trial to the business version of Dropbox. After upgrading I noticed that my dropbox app in laptop remained stuck trying to update the account. The dropbox icon in...
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hi camin aktion, drjim, are you installing the Dropbox desktop application with admin privileges as shown here?

 

drjim, what is the exact error you're getting on iOS 11, since you can only install the mobile app there.

camin aktion's avatar
camin aktion
Explorer | Level 4
5 years ago

Hi Jay , there is no such option. Once the install program downloaded and decompressed, a double click on the install program is required, then DB install process launches without any other option. Once done, it tries to sync, and crashes after some minutes. I automatically connects to the Pro user (= administrator). Same issue even when I erase all the DB files and folders in the Library of my Mac. Here, I have to re-connect, and the app crashes again.

 

FYI, the link you share seems to have a translation issue in French : https://help.dropbox.com/fr-fr/installs-integrations/desktop/download-dropbox#admin

As it says "Faites bien attention de ne pas cliquer avec le bouton droit sur Exécuter en tant qu'administrateur." 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    If you're getting this error, camin aktion, I'd recommend contacting the support team directly via the support page.

     

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

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