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Raul64's avatar
Raul64
Explorer | Level 3
2 hours ago

My files are not uploading to the cloud

HP desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 244.4.6580 auto updated on 3-18-2026 Syncing Status  "Syncing 7 files" Qu...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 hour ago

Hi Raul64, thanks for bringing this to our attention.

Could you try quitting the Dropbox desktop application, and then delete the entire Dropbox cache folder?

Afterwards, reboot the machine and allow the Dropbox desktop application to start to sync again to see if you get the same behavior.

Keep me updated with any progress.

  • Raul64's avatar
    Raul64
    Explorer | Level 3
    1 hour ago

    Thank you Jay, I followed your advise and deleted the folder, when I rebooted the computer the same folder was I guess created again and shows exactly as it was and now wont even sync the files that are been shared by my colleagues... see images below for:

    The folder this is what I get now:

    and when I open the folder:

     and this is the status of Dropbox:

    As you can see only the pictures are been added without a problem. Any other suggestions? I'm desperate here... 

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