Forum Discussion

tjadapej's avatar
tjadapej
New member | Level 1
2 years ago

My files are waiting to update after backing up and restoring my Mac computer.

I am using a MACBOOK Pro OS Sequoia 15.1.  I recently had my computer backed up and then restored.  Ever since, my Dropbox App is not syncing with my web based dropbox.  This is what it looks like ...
desktop
Mac
sync
tjadapej's avatar
tjadapej
New member | Level 1
2 years ago

My MacBook was freezing up, and we couldn't find a reason.  Everything was backed up in the cloud, and the computer was swiped.  We then restored it from the backup.  Since that time, my desktop app has shown the message.  

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey tjadapej, let me also jump in here!

Did you have the chance to check for the app's current syncing status, and version using the steps Nancy provided above? 

It'll help us get a clear insight as to whether or not it's trying to sync, or index files. You should be able to hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi in order to locate it.

  • tjadapej's avatar
    tjadapej
    New member | Level 1
    2 years ago

    My files are up to date.  Does that mean they are synced?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey tjadapej, yes it looks like it.
      Have you tried adding an example file/folder using your app, in order to check if it's going to sync to your account online?

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