Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Louis L.7's avatar
Louis L.7
New member | Level 2
1 month ago
Solved

My files aren't available offline, even though that's the default setting on my Mac Ventura.

Device MacBook Pro 2022 M2 Operating System/Browser (if using the web) Ventura 13.0.1  Dropbox App Version (if using the app) 240.4.8493 Syncing Status Up to date Question or Issu...
desktop
Mac
sync
  • Nancy's avatar
    Nancy
    1 month ago

    Hi Louis L.7! Thanks for your post.

    If you right-click on your files, do you see an option to “make them available offline” instead?

    If yes, can you select it and let me know if they’re synced to your device after that? 

    Otherwise, you can send me a screenshot of the options you see on your end.

    Let me know how it goes.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 month ago
Louis L.7 wrote:

The available offline option is activated...

Keep in mind that the setting you're referring to doesn't apply to the files currently in your local Dropbox folder. It only applies to new files added from the Dropbox website or other devices. which need to sync down to your local folder.

As you've discovered, to change your existing files to available offline you need right-click on them and select Make available offline.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!