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My files aren't being received by others.
I've been sending files for quite some time to different email addresses. Recently, my clients are not getting the shared files. It says in Dropbox that it's sent, even if I send it multiple times it...
Hijlawrenâ, thanks for raising this one. Our engineers had a look and have identified the issue. They have implemented a fix so this should be working for you now.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey there, jlawrenâ let's jump right into this!
Just to make sure we're aligned, can you let me know the exact steps you use when sharing your files?
Do you share the file directly with your clients, share a link or maybe a Dropbox file transfer?
In addition to this, do you notice that this behavior happens with all of the files you're trying to share?
Lastly, if you're sharing a folder or file directly, please ask your clients to check their sharing tab online to check if they can see the content there in order to then add it to their account.
Keep me posted, and we'll take it from there!
Hi,
I share the file directly.
I go to the file I want to share, click share, and "send via dropbox". It sends a link of the file to their email.
I asked one of the recipients and she said that the files are not coming via email. She checked her notifications in the Dropbox app and they were there. They have been getting the "reminder" email that a file had been sent.
This has been happening with everyone I've been sending to.
- Jay
Hi jlawrenâ, it sounds like you're sharing a file directly to a user, meaning it will appear in their Dropbox account under this page.
Is it possible that those users have disabled notifications from Dropbox, or have blocked emails from certain Dropbox domains in their email provider?
Potentially, but unlikely. This issue so far has been across five different people unrelated to each other. So I think it's unlikely that at the same time they all disabled notifications and blocked the emails.
