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jlawren's avatar
jlawren
Explorer | Level 4
8 days ago
Solved

My files aren't being received by others.

I've been sending files for quite some time to different email addresses. Recently, my clients are not getting the shared files. It says in Dropbox that it's sent, even if I send it multiple times it...
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  • Emma's avatar
    Emma
    4 days ago

    Hijlawren​, thanks for raising this one. Our engineers had a look and have identified the issue. They have implemented a fix so this should be working for you now. 

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 days ago

Hi jlawren​, it sounds like you're sharing a file directly to a user, meaning it will appear in their Dropbox account under this page.

Is it possible that those users have disabled notifications from Dropbox, or have blocked emails from certain Dropbox domains in their email provider?

jlawren's avatar
jlawren
Explorer | Level 4
6 days ago

Potentially, but unlikely. This issue so far has been across five different people unrelated to each other. So I think it's unlikely that at the same time they all disabled notifications and blocked the emails.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hi jlawren​!

    It might sound trivial but have your clients checked their spam/junk to see if the invitation ended up there? 

    One last thing if you could: can you send me a few step-by-step screenshots of the steps you follow in order to share the content? Make sure to omit any personal info such as email addresses, I'd just like to have a visual of what you described. 

    Thanks!

    • jlawren's avatar
      jlawren
      Explorer | Level 4
      4 days ago

      I checked and it's not going to spam/junk. The reminder emails are making it just fine. I've been sending this way since about 2019 and havent had issues until recently.

      I will attach the screenshots of how I send them. 

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