Forum Discussion

NataliaDiaz's avatar
NataliaDiaz
Helpful | Level 5
12 months ago

My Mac Sonoma Dropbox app is stuck syncing 24k files for hours.

Can the issue come from re-linking a previously unlinked mac device? I renamed old Dropbox folder in this mac to backup_dropbox to avoid interferences and deleted all local files but in both Macs fil...
desktop
Mac
sync
HJChow's avatar
HJChow
New member | Level 1
12 months ago

Also experiencing a similar issue here. My dropbox is taking way longer than usual to upload files. Only uploading 100 files, and it's taking 10 hours to upload 10 files. Version is V215.4.7202. Can I get an assist too please Nancy? Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi HJChow, let's see what we can find together about this! 

The first thing we want to check, is the OS you're using on your Mac. Are you on Mac Sonoma, as the OP?

Have you done a speed test on the computer, by any chance? While you're at it, feel free to let me know the app's exact syncing status at the moment, please.

Also, can you check the app's preferences with these steps, to make sure syncing speed is not limited there?

Let me know what you find.

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