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Forum Discussion
My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected
Dropbox Device
MacBook Air Operating System/Browser (if using the web)
OS 15.7.3 Dropbox App Version (if using the app)
238.4.6305
Question or Issue
Thre...
Well, in predictable fashion, now that I finally posted about the problem, it has suddenly and miraculously vanished.
To answer your questions, though, no, the error message was gone as soon as I restarted Dropbox. And now 60 hours later, the syncing status is saying all files are up to date. I can confirm this because I just finished saving edits to the Scrivener files that Dropbox syncs, and it did so instantly, as it always has.
I reinstalled Dropbox after the data wipe two weeks, but I hadn't done it again.
- Nancy
Dropbox Community Moderator
Thanks for keeping me updated! Happy to hear your desktop app is now syncing once more.
In case something else occurs though, don’t hesitate to ping me here.
It's happening again.
Today I was working on the file I sync through Dropbox. I then changed locations, joined a new network where I was having connectivity problems, got the connectivity straightened out, went to reopen the file, and just like last time, the finder said Dropbox couldn't be found. I restarted the computer. Now, for 2 hours, Dropbox has been claiming that it's syncing but showing no evidence of actually syncing. The icon up in the task bar shows the circle of arrows, and when I click on it says syncing down at the bottom, but the arrows aren't turning and it's showing no files being synced. Again, I use Dropbox for only one file, so it should never take more 10 seconds for it sync.
Worse still, because the thing it's supposedly syncing is the file I'm trying to work on, when I try to open it, the program (Scrivener) crashes. Three or four times I've restarted the computer but I can't get Dropbox to finish doing whatever it think it's doing.
According to my Activity Monitor, something called fileproviderd is working at 70–100%.
An update: on the fifth or sixth try, I finally got the file and program to open without crashing. So that's good. I can at least get back to work. But Dropbox is still stuck syncing and my laptop sounds like a jet engine because fileproviderd is hovering around 99%.
- Theresa
Community Manager
Hi there sniffly , and welcome to the Dropbox Community! 😊
I am glad to see your issue is resolved - having the your dropbox account stuck syncing such a small amount of data for days can definitely be puzzling and frustrating, so it’s great to hear things are finally moving normally again. Thanks so much for coming back to update the thread as well.
By the way, I’m Theresa 👩💻, one of the community managers here at Dropbox HQ.
I’d love to know… what do you usually use Dropbox for? Whether it’s work files, personal projects, backups, or something else entirely, I’m always curious how people fit Dropbox into their day-to-day workflows.
Looking forward to hearing more,
T 😺 (Dropbox Community Manager)
