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My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected
Dropbox Device
MacBook Air Operating System/Browser (if using the web)
OS 15.7.3 Dropbox App Version (if using the app)
238.4.6305
Question or Issue
Thre...
An update: on the fifth or sixth try, I finally got the file and program to open without crashing. So that's good. I can at least get back to work. But Dropbox is still stuck syncing and my laptop sounds like a jet engine because fileproviderd is hovering around 99%.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update on this sniffly - much appreciated.
Can you close and relaunch the Dropbox desktop app and/or reboot your computer and let us know if this persists?
If it does, please send us a screenshot of the app's exact status as shown in your menu bar.
Quit and rebooted. Tried twice, both times I got messages that it can't restart. Nevertheless fileproviderd is still going crazy.
- Walter
Can you also forward us the whole error log as shown in your screen after you click on the hyperlink shown in your screenshot's error message sniffly?
bn.BUILD_KEY: Dropbox
bn.VERSION: 241.4.4795
bn.constants.WINDOWS_SHELL_EXT_VERSION: 89
bn.is_frozen: True
machine_id: db23d940-45b0-57f5-86d9-b08a6b0fef65
pid: 1217
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='xxxxxxxxxxxxxxxxx', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='xxxxxxxx xxxxxxxxx', pw_dir='/Users/xxxxxxxxxxxxxxxxx', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='xxxxxxxxxxxxxxxxx', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='xxxxxxxx xxxxxxxxx', pw_dir='/Users/xxxxxxxxxxxxxxxxx', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/xxxxxxxxxxxxxxxxx'
appdata: '/Users/xxxxxxxxxxxxxxxxx/.dropbox/instance1'
real_path='/Users/xxxxxxxxxxxxxxxxx/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/xxxxxxxxxxxxxxxxx/Library/CloudStorage/Dropbox'
real_path='/Users/xxxxxxxxxxxxxxxxx/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100775 uid=501 gid=20
parent mode=0o40775 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/s9/mrydg93j4971_lgxny5vq1gw0000gn/T'
real_path='/private/var/folders/s9/mrydg93j4971_lgxny5vq1gw0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 7214, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 7548, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 594, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 934, in result
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 100, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 39, in set_name_and_run
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 731, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 169, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 751, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 714, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1114, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 451, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 527, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 607, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/89d34a8c-ea13-4711-8cea-a576164c7c98’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/89d34a8c-ea13-4711-8cea-a576164c7c98’., NSUnderlyingError=0x600003b385d0 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}
Now that it finally restarted, here's a screenshot of the status as shown in the menu bar.
