Forum Discussion

wuermlfa's avatar
wuermlfa
New member | Level 1
11 months ago

My macOS11.7.8 desktop app is stuck syncing 189k files.

Hi I have two computers. One with new OSX works fine. Laptop with OSX11.7.8 is snychronising some files, but mostly not, just stucked. If I change the folders to be synchronisied it won't change ...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for posting this here on the forum, wuermlfa! Let’s have a look. 

Since there’s a large number of files that are trying to sync, can you right-click on your local Dropbox folder and select the “Get info” option? I’d like a screenshot of the next window you’ll see to make sure there are no more than 300k files syncing locally (this can sometimes cause syncing/performance issues on the desktop app). 

Did the syncing issue occur after a specific update, for example, or did something else happen right before it started? 

Keep me posted and we’ll go from there.

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