Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

XxJ09's avatar
XxJ09
New member | Level 2
18 hours ago

My shared link throws a "Couldn’t complete share" error.

I checked the help center and could not find answers. The only information provided was "Couldn’t complete share". The help center just says to look for the reason in the notification, but the notification literally says to look at the help center.

I've been using the same shared link for 15 years for employers to see my certifications and it has NEVER given me this error message.

Can someone please assist?? I have to be able to share my certificates with employers via this method.

Error Messages
Notifications
Share
shared links

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 hours ago

    You should be able to see it in the inbox of your Dropbox email address (the one that you see here). 

    If you still can’t find it though, please make sure to double check your spam folder, as well.

  • XxJ09's avatar
    XxJ09
    New member | Level 2
    2 hours ago

    Nancy where would I find that support ticket? I didn't receive an email about it?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 hours ago

    Thanks for posting on our Community, XxJ09.

    I’m guessing you're talking about this Help Center article regarding your sharing activity getting interrupted. Right? 

    Since we need account visibility to troubleshoot this further, I’ve opened a new ticket for you. Please reply to it and I’ll further assist. 

    See you there!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!