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Lados's avatar
Lados
New member | Level 2
2 months ago
Solved

My sharing is interrupted due to extensive traffic - what can I do?

Hello, please unban me, I didnt know there is any limit? I dont know where to write, the helpdesk doesnt help, I cant get any direct contact.

Thank you.

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  • Hannah's avatar
    Hannah
    2 months ago

    Sorry to hear that, Lados.

    This happens to prevent abuse, but if this is the first time that this happens, your sharing activity and links will be suspended just for 24 hours.

    Once the 24 hours pass, you'll be able to share again as normal.

    You can read more about this here.

    Let me know if you have any questions.

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Sorry to hear that, Lados.

    This happens to prevent abuse, but if this is the first time that this happens, your sharing activity and links will be suspended just for 24 hours.

    Once the 24 hours pass, you'll be able to share again as normal.

    You can read more about this here.

    Let me know if you have any questions.

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi Lados​ ​ and welcome to the Dropbox Community.  I’m glad to see that our amazing Hannah, has given you some great advice on sharing and how it can be interrupted 🤔.

    I’m Theresa, a Community Manager here at Dropbox HQ, and I just wanted to check in, were you able to share your files once again? I hope everything’s sorted, but if not, feel free to reply to my message. 

    If you ever need more tips on how to make the most of Dropbox, tailored to your needs, don’t hesitate to reach out... I’m happy to help 🤗.

    T 😺 (Dropbox Community Manager)

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