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Forum Discussion
My Windows desktop app can't sync 19 files (I'm asked to give permission for access).
Device
Lenovo desktop)
Operating System/Browser (if using the web)
Windows 11 automatically updated, Chrome Browser also updated automatically
Dropbox App Version/Browser Version
238.4.6305 updated regularly
Question or Issue
Dropbox recently had a "disagreement" with One Drive following a Microsoft update and was unable to sync some files. I have uninstalled One-Drive and everything now appears to be syncing properly except for 19 files which return the result below.
All appear to be programmes but I have no idea how to grant the necessary permission or even if it is necessary to back up these items. I have tried browsing the forum but cannot find a simple solution there or in the "help" menu.
How do i resolve this problem?
1 Reply
- Nancy
Dropbox Community Moderator
Welcome back to our forum, madmick! Hope you’re doing great.
Have you tried to drag one or two of these files out of your local Dropbox folder, wait for the app to sync the update, and then add them back in?
Do they sync if you do this, or is the Dropbox app still stuck syncing 19 files?
Let me know.
