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My Windows desktop app got updated and my files are no longer available offline.
My Dropbox (Essentials) recently updated to v219.4.4463.
After the update, it started syncing or indexing a large number of files, even though I didn’t change any of my settings.
Since then, the sync icons for files and folders in Windows 11 Explorer no longer make sense.
My default setting is 'Always available on this device', which should display the green circle with a checkmark, but a lot of old files now show the 'Available on this device' icon (white circle with a green checkmark).
Additionally, many folders display the 'Sync pending' icon (blue arrows in a circle).
However the taskbar status shows 'Your files are up to date', and there are no reported syncing issues.
'Save hard drive space automatically' is turned off, and the default setting for new files is 'Available offline'.
Hi Rowo,
Thanks for reaching out! It looks like your Dropbox desktop app was recently upgraded, which introduced some changes to how files sync and appear. As part of this update, a resync of all your files was triggered—this is expected behavior and nothing to worry about.Additionally, file icons are now controlled by Windows OS in this new update, which is why they may look different. You can find more details about the new icon system here: Dropbox Sync Icons Explained.
More info about the update here: Expected changes with Dropbox for Windows update.Let us know if you have any other questions!
13 Replies
Thank you for the clarification of the resync after the upgrade.
But I still don't understand why suddenly half of my files are marked as 'available on this device' and the other half as 'always available on this device.'
Additionally, why do most of my folders have the 'sync pending' icon, even though the taskbar says 'all files up to date' and there seems to be nothing syncing?
Is there still some kind of background syncing happening as a result of this update?
'Marked as solution' but not by me because it is only half of a solution.
It took a while, but everything seems to be 'updated' now.
However still half of my files are marked as 'available on this device' and the other half as 'always available on this device.' Confusing.
vladgasanDropbox Product Manager
Glad to hear that everything is updated!
> However still half of my files are marked as 'available on this device' and the other half as 'always available on this device.' Confusing.
This due to the changes introduced by the update. Windows OS controls the icons, hence, they look a bit different from what you're used to. Some of your files are marked as 'implicitly local' while others are 'explicitly local' by the OS. It could take some time to get used to the new icons but rest assured that files in both categories are available offline.
Let us know if you have any other questions!
