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Forum Discussion

lilya_solomyanchuk's avatar
lilya_solomyanchuk
Explorer | Level 4
3 years ago

New Dropbox folder structure is affecting my syncing

With the introduction of the new version of Dropbox ( I have 183.4.7058 now), there have been issues with its functionality. In the main Dropbox folder, besides the working shared folder, a folder wi...
desktop
Folders
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi lilya_solomyanchuk, thanks for bringing this to our attention.

 

It sounds like you're referring to this change, as you mentioned a folder with your name on it.

 

Does the shared folder have any incompatible characters in it?

 

This will help me to assist further!

  • lilya_solomyanchuk's avatar
    lilya_solomyanchuk
    Explorer | Level 4
    3 years ago

    No, there are 4 words. It worked good before.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Is the folder visible on the Dropbox site? Could you try reinstalling the app, without uninstalling it first, using this link?

      • lilya_solomyanchuk's avatar
        lilya_solomyanchuk
        Explorer | Level 4
        3 years ago

        Yes, the folder visible on the Dropbox site. Reinstalling the app didn`t help. It still indexing all time.

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