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rs1970's avatar
rs1970
Explorer | Level 3
3 years ago

New MacOS Ventura install on 8TB SSD, files show but do not open and syncing is slow

Hello, I just installed Dropbox on a brand-new Mac Mini M2 with 8Tb internal SSD. Dropbox for Business files are currently 2.3 TB. Dropbox has been syncing very slowly. Some files show the gr...
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rs1970's avatar
rs1970
Explorer | Level 3
3 years ago

Yes Hannah I have >500K files. From re-installing Dropbox in the past, I know that it typically takes a couple of days for everything to sync.

 

However, I’m disappointed that un synced files cannot be identified. They appear to be stored locally, with a green check mark and correct file size shown, and opening them opens the relevant application. However, the file itself never actually opens. This is true even for tiny files, so it cannot be due to a file taking time to download.

 

This is the problem I am struggling with - as I try to open files that I actually need to work on, I cannot do so.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rs1970, you mentioned that you're already in contact with our Support team. 

 

Could you send me the ticket number reference, in order for me to locate it on our system? 

  • rs1970's avatar
    rs1970
    Explorer | Level 3
    3 years ago

    @Megan 21682927

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi rs1970, thanks for this, I appreciate it!

       

      I was able to locate your ticket number in the system, and passed the comments to the agent working on your case. Have you tried out the steps he provided? 

      • rs1970's avatar
        rs1970
        Explorer | Level 3
        3 years ago

        Megan No, I am keeping the beta because I'm afraid that downgrading to the stable version will restart the entire syncing process.

         

        Syncing of 2.3TB has been ongoing since Friday, ie almost five full days and still not done.

         

        There is one other MacOS-specific problem I do not understand: files in the Dropbox seem to have a second set of Apple Cloudsync icons, alongside the Dropbox ones. These are little grey clouds, as shown here:

        Clicking on them seems to trigger some kind of syncing.

         

        For some reason, Dropbox is now an app that uses iCloud Drive. Does that mean that my Dropbox content is also being synced to iCloud? Or is Dropbox using this to store settings across devices?

         

        Here is what is shown in iCloud Drive settings:

         

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