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New MacOS Ventura install on 8TB SSD, files show but do not open and syncing is slow
Hello,
I just installed Dropbox on a brand-new Mac Mini M2 with 8Tb internal SSD. Dropbox for Business files are currently 2.3 TB.
Dropbox has been syncing very slowly. Some files show the gr...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi rs1970, you mentioned that you're already in contact with our Support team.
Could you send me the ticket number reference, in order for me to locate it on our system?
- Megan
Hi rs1970, thanks for this, I appreciate it!
I was able to locate your ticket number in the system, and passed the comments to the agent working on your case. Have you tried out the steps he provided?
Megan No, I am keeping the beta because I'm afraid that downgrading to the stable version will restart the entire syncing process.
Syncing of 2.3TB has been ongoing since Friday, ie almost five full days and still not done.
There is one other MacOS-specific problem I do not understand: files in the Dropbox seem to have a second set of Apple Cloudsync icons, alongside the Dropbox ones. These are little grey clouds, as shown here:
Clicking on them seems to trigger some kind of syncing.
For some reason, Dropbox is now an app that uses iCloud Drive. Does that mean that my Dropbox content is also being synced to iCloud? Or is Dropbox using this to store settings across devices?
Here is what is shown in iCloud Drive settings:
- Megan
Hi rs1970, I definitely see where you're coming from, however files won't have to re-sync if you choose to switch to the stable version of the Dropbox desktop application.
Regarding your question about iCloud, the other sync icons you see are indeed linked to it. But keep in mind that if you choose two cloud services to sync your files that may cause conflicts.
