Forum Discussion

rs1970's avatar
rs1970
Explorer | Level 3
3 years ago

New MacOS Ventura install on 8TB SSD, files show but do not open and syncing is slow

Hello, I just installed Dropbox on a brand-new Mac Mini M2 with 8Tb internal SSD. Dropbox for Business files are currently 2.3 TB. Dropbox has been syncing very slowly. Some files show the gr...
desktop
dropbox business
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rs1970, I definitely see where you're coming from, however files won't have to re-sync if you choose to switch to the stable version of the Dropbox desktop application.

 

Regarding your question about iCloud, the other sync icons you see are indeed linked to it. But keep in mind that if you choose two cloud services to sync your files that may cause conflicts.

rs1970's avatar
rs1970
Explorer | Level 3
3 years ago

Megan I made no deliberate choice when I installed my new Mac Mini Pro M2, only migrated my user account from another machine using Apple's tools and re-installed Dropbox. iCloud Drive was turned on *by default* for Dropbox. I've now turned it off, but is this documented/known behavior? Is it considered a bug by Dropbox and/or Apple?

 

This painful experience confirms that Dropbox is underinvesting in the MacOS platform: not keeping up with MacOS-level security changes, being super late in migrating to Apple Silicon, leaving unresolved long-time issues like slow sync when restoring a Dropbox, etc.

 

In the mean time, Dropbox seems to be obsessed on upselling me new products that I did not ask for and do not need, such as e-signatures, etc.

If there was a simple way to migrate to another file syncing app, I would do it for our entire office. But it also seems that Google Drive has problems and Microsoft One Drive is… well… Microsoft.

  • rs1970's avatar
    rs1970
    Explorer | Level 3
    3 years ago

    Megan Just dropped out of beta. Dropbox icon is greyed out with "Starting…" message in Dropbox menu bar interface.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rs1970, could you try rebooting your machine to see if this helps?

  • rs1970's avatar
    rs1970
    Explorer | Level 3
    3 years ago

    Updated on 21 June 2023:

     

    Rebooting did not help.

     

    It took about 2 weeks for everything to sync.

     

    As of today, the iCloud sync icons show up on some files and folders, but not others. It still feels like some files are syncing twice: once on Dropbox, another time on iCloud, but that's conjecture as there are no tools that I know of to see what iCloud is actually doing, and I have no idea which logs to look at or how to interpret them.

     

    Now on version 176.4.5108.

     

    Still looking for alternative to Dropbox.

     

    Two other Macs that have the full offline Dropbox files stored on external SSDs are still working with external file storage.

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