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astridgrace's avatar
astridgrace
Explorer | Level 3
5 years ago

No confirmation email of sent file

Hi there, I often upload files to file requests via a Dropbox link and usually get an email from Dropbox that says “Here’s what you uploaded to *file request*” after. The last two times I have uploaded, I have not gotten an email confirmation as usual. Are my files still being sent?

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  • AnnieBoon's avatar
    AnnieBoon
    Explorer | Level 3
    2 years ago

    Jay  Hi Jay, So - can they watch a file I sent through the link request WITHOUT downloading it? I sent a video I worked really hard on, and on a tight deadline, and I've gotten no email stating "_____has downloaded your video..." or anything. Does that mean it has gone unwatched? THX!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey AnnieBoon, jumping in here as well.

     

    To confirm, if you saw the screen with the man running through a finish line, your file was successfully uploaded to the file request, so no worries there!

     

    But do you remember adding your name and email address before you clicked on the "upload" button?

  • AnnieBoon's avatar
    AnnieBoon
    Explorer | Level 3
    2 years ago

    I did! There were two boxes for name and email. I filled those out. 😕 Could they have watched them without downloading?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, AnnieBoon! When adding files via file request, these files are basically uploaded to the other user’s Dropbox account, so they can access them even without downloading them from their account, if they want to.

  • AnnieBoon's avatar
    AnnieBoon
    Explorer | Level 3
    2 years ago

    OH!!!!!!! OK. Oh man. That is good to know. THANK YOU FOR HELPING ME.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Not a problem at all! If you need something else, you can always ping me.

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