Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Holly J.1's avatar
Holly J.1
New member | Level 2
11 years ago
Solved

No Download Option

Hello, I use to be able to download my folders by right clicking and choosing the download option or choosing the download file option when the folder is open. I no longer am given the option to down...
Download
sync
  • Mark's avatar
    Mark
    8 years ago

    You can download files that are sync'd you just need to tap on the ... first.

     

    See:

     

     

    That is for an Excel spreadsheet which IS downloaded locally. I clicked on the file which opened it in Excel online and then clicked on the ...'s to get that menu. Not very user friendly I agree though.

     

    OR

     

    If you want to download multiple files click on the tick boxes and then tap 'download' (a word of warning with this one though, if its a file which can be edited online [e.g. Office] you get a different menu and need to follow the above):

     

     
     
    [This thread is now closed. If you have a similar or new question, you can ask here]
louisw's avatar
louisw
New member | Level 2
9 years ago
All the hostile BS "solutions" aside, the loss of the download feature is a nightmare. NOTHING is on my drive anywhere and there is no way to get it, I'm sorry. Dropbox has become a museum. I'm outa here.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey louisw, 

 

Sorry to hear about the frustration caused, we're here to help you out! 

 

Could you reply here with more details surrounding the case? I'm sure we can work on a fix together. 

 

Otherwise, please feel free to get in touch with our support team, so that we further investigate and assist. 

 

I'd be glad to follow-up on any open tickets if you reply here with your ticket ID. 

 

Warm regards, 
JaneA

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!