Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

PCBoB's avatar
PCBoB
Explorer | Level 3
2 years ago

No option to save the updated version of file when using the Dropbox badge

Hi. Got a weird issue where the Dropbox badge shows all states (other person editing, we'll let you know when they've finished etc) EXCEPT offering to download the new version after the other user ha...
desktop
Share
sync
PCBoB's avatar
PCBoB
Explorer | Level 3
2 years ago

Recently installed 365. Build: 

Microsoft® Word for Microsoft 365 MSO (Version 2410 Build 16.0.18129.20100) 32-bit

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information PCBoB 

 

Can you confirm that this is not an issue if the changes made on the file on one machine are saved and this file is not open when you open the (same) file on the other machine?

 

Also, do you happen to have the "AutoSave" option set to on? 

 

Are there any other apps that might be accessing the same file? 

  • PCBoB's avatar
    PCBoB
    Explorer | Level 3
    2 years ago
    If I fully understand your 1st question, it boils down to does file sync properly, and yes everything works as expected if only open on one machine at a time. The problem is (put simply) badge warns you other person is editing, but returns to normal (no download option) when other person closes. During this time, sync appears to be failing & retrying until file is closed when it works.

    No, auto save is not on, and nothing else (to my knowledge) is trying to access file. If I get a chance today I will try to experiment on two different (probably virtual) machines.
  • PCBoB's avatar
    PCBoB
    Explorer | Level 3
    2 years ago

    So I have tried again on two clean Windows 11 Virtual PCs, new install Office, new install Dropbox, and situation is exactly the same. I have managed to capture a screenshot below of the sync issue clearly stating that file cannot sync until Word closed

     

  • PCBoB's avatar
    PCBoB
    Explorer | Level 3
    2 years ago

    Hi. It's been very quiet about this - have any of the Dropbox staff who have commented/questioned here got any answers?

  • DesktopPM's avatar
    DesktopPM
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 years ago

    Hey PCBoB , sorry for the delay here. My team has been diving into this issue and identified a bug specifically related to the coordination notification on Windows that aligns with the issue you're describing. We're working on a fix for it as our highest priority and appreciate your patience!

  • PCBoB's avatar
    PCBoB
    Explorer | Level 3
    2 years ago

    Wow, thank you. I had slightly given up.... Brilliant to hear it was a) real and b) that you're working on it.

     

  • DesktopPM's avatar
    DesktopPM
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 years ago

    Any time! I'm sorry this is impacting your experience, but thank you for flagging it to us so we can get it resolved

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!