Forum Discussion

jackalopejackson's avatar
jackalopejackson
Explorer | Level 3
4 years ago
Solved

No Smart Sync options when right-clicking on files in the Dropbox folder on my Mac

Hi, I had first tested the Professional plan, and it worked great - including Smart Sync. But I decided to go with a Plus account, since I didn't need more. As soon as I "downgraded", the SmartSy...
desktop
Dropbox Plus
sync
  • Hannah's avatar
    Hannah
    4 years ago

    Thanks for keeping me in the loop here! 

     

    I'm glad to see the issue resolved itself.

     

    Indeed, if both the sync icons and the context menu items were missing, the app might not have been running correctly.

     

    But I'm happy that now all is well and if you need anything else, don't hesitate to let us know.

     

    Have a great weekend! 

jackalopejackson's avatar
jackalopejackson
Explorer | Level 3
4 years ago

Hi Hannah,

Thanks for replying so quickly.

I was missing all the options - but today they are back!

It was strange, because it did not show any problems with syncing yesterday, but it was like it was completely offline. The little green checkmarks (or gray clouds) were also missing - and they are all back again today.

So .... whatever happened has fixed itself! Thanks. 🙂

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for keeping me in the loop here! 

 

I'm glad to see the issue resolved itself.

 

Indeed, if both the sync icons and the context menu items were missing, the app might not have been running correctly.

 

But I'm happy that now all is well and if you need anything else, don't hesitate to let us know.

 

Have a great weekend! 

  • Simon W.17's avatar
    Simon W.17
    New member | Level 2
    4 years ago

    Hi Hannah,

    I have the same issue but the option to smart sync has not come back having rebooted.  I still see the options to share, make a copy, make on-line only etc when I right click, but the smart sync option has gone.  Any ideas?  Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Simon W.17, the "make online-only" option is actually the option you're looking for!

       

      This will allow you to make a file online-only, so it doesn't take up space on your hard drive.

       

      I hope this helps!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!