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jackalopejackson's avatar
jackalopejackson
Explorer | Level 3
4 years ago
Solved

No Smart Sync options when right-clicking on files in the Dropbox folder on my Mac

Hi, I had first tested the Professional plan, and it worked great - including Smart Sync. But I decided to go with a Plus account, since I didn't need more. As soon as I "downgraded", the SmartSy...
desktop
Dropbox Plus
sync
  • Hannah's avatar
    Hannah
    4 years ago

    Thanks for keeping me in the loop here! 

     

    I'm glad to see the issue resolved itself.

     

    Indeed, if both the sync icons and the context menu items were missing, the app might not have been running correctly.

     

    But I'm happy that now all is well and if you need anything else, don't hesitate to let us know.

     

    Have a great weekend! 

Simon W.17's avatar
Simon W.17
New member | Level 2
4 years ago

Hi Hannah,

I have the same issue but the option to smart sync has not come back having rebooted.  I still see the options to share, make a copy, make on-line only etc when I right click, but the smart sync option has gone.  Any ideas?  Thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Simon W.17, the "make online-only" option is actually the option you're looking for!

 

This will allow you to make a file online-only, so it doesn't take up space on your hard drive.

 

I hope this helps!

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