Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Diego5's avatar
Diego5
Collaborator | Level 8
8 years ago
Solved

Not getting notifications when a new file is added

Hello,  I am not receiving push notifications in my desktop when a new file is added to any of my folders or subfolders, and I definitely need this. I don’t know if it is related, but I have Boxi...
desktop
Notifications
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Are the files being added via the Boxifier app, as in, syncing from other folders?
 
If so, have you tried adding a file to the Dropbox folder directly instead of via Boxifier? Do you get notifications then?
 
If you do, then it’s possible there might be an issue with how Boxifier is linking to the Dropbox folder in some way, and it might be worth contacting them for more info on this matter.
Diego5's avatar
Diego5
Collaborator | Level 8
8 years ago

No, the files are being added via regular Windows folders. Boxifier is being used only to be able to sync an external HD. There are no popus, no matter if I create a file via dropbox site, via Windows Explorer, or if I transfer and copy files in Explorer.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Could you check if you’ve disabled notifications from the Dropbox app in the Windows settings?
     
    The official site has some steps on how to locate these settings.
    • Diego5's avatar
      Diego5
      Collaborator | Level 8
      8 years ago

      Hey, Jay. This is also activated.

       

      • Diego5's avatar
        Diego5
        Collaborator | Level 8
        8 years ago

        thumbnail

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!