Forum Discussion

DavidNeedsHelp's avatar
DavidNeedsHelp
New member | Level 2
3 years ago

Not receiving email notifications for files added to shared folders

We created a shared folder but no one seems to be getting email notficiations when files are added to the folder... I am told to go to setting, and under notifications, to check the box.. but noth...
Notifications
Share
Shared Folders
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey DavidNeedsHelp, welcome to our Community!

 

When it comes to email notifications, the only email that the folder members will receive, is a weekly digest one regarding updates on the folder.

 

If you want to receive an email notification each time a file is added, you can ask your folder members to follow the folder.

 

I hope this helps, but let me know if you need anything else.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!