Not receiving photos from file requests

Question

I have upgraded my account. I now have 2T of storage. I have emailed &nbsp;out links to send me photos. They are not coming through.&nbsp;

Hannah · Answer

Hey Charjohn44, thanks for joining our Community.
&nbsp;
Do you know if your recipients have actually uploaded the files to the requests?
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Did you receive the automated upload confirmation emails?
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If you open one of the links from a private browsing window and upload a test file yourself, is it coming through?
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Let me know what you find.

Charjohn44 · Answer

I did not receive the upload confirmation. I’ll send one to myself. However, I have no doubt that the person I sent a request to followed the correct procedure as she used Dropbox often. Let me test the link out…… thank you !

Charjohn44 · Answer

The test file is coming through but I am not receiving photos or confirmations about photos sent to me from other people.&nbsp;

Charjohn44 · Answer

……..and I was able to upload the test photos&nbsp;

Hannah · Answer

Thanks for the update, John.
&nbsp;
So if you navigate to the file requests page, click on the respective request and then on "view uploads" nothing is showing up there?

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Not receiving photos from file requests

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