Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

StuartL's avatar
StuartL
New member | Level 2
2 months ago
Solved

Not seeing a few folders in Dropbox in Windows Explorer on a new laptop

I moved to Windows11 on a new laptop and cannot see 3 of 20 folders in Dropbox from Explorer. I can see them on my old laptop File Explorer and can also see them in Dropbox on my browser on my new la...
desktop
Folders
sync
windows
  • Walter's avatar
    Walter
    2 months ago

    Hey StuartL - thanks for using Dropbox and posting on our Community!

    As a first step, could you confirm that the Dropbox desktop app is 'up to date' and not still syncing in your taskbar? 

    If it's up to date, you can check your selective sync settings through the app's preferences to see if those folders are not synced to your computer. 

    I hope this helps and please keep me posted! 

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey StuartL - thanks for using Dropbox and posting on our Community!

As a first step, could you confirm that the Dropbox desktop app is 'up to date' and not still syncing in your taskbar? 

If it's up to date, you can check your selective sync settings through the app's preferences to see if those folders are not synced to your computer. 

I hope this helps and please keep me posted! 

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!