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Forum Discussion

Roroboo's avatar
Roroboo
Helpful | Level 6
2 years ago

Not seeing my backups on other devices, after updating the Backup feature

Dear All.   I have been using Dropbox for over a decade. It would always sync my desktop in such a way that I was able to access any file from my desktop on any of my other devices, including p...
desktop
Mac
sync
Roroboo's avatar
Roroboo
Helpful | Level 6
2 years ago

I don’t remember exactly but I believe you are correct Nancy . There was an update that it wanted me to perform and then a prompt asked if I wanted to make my desktop as a backup on Dropbox backup? I think i accidentally clicked yes to this prompt.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for confirming! In this case, it sounds like this is a result of this update (with the updated Dropbox Backup, backups from other devices will only be accessible from the web). 

 

If you want though, I can pass your feedback and comments on this directly to our team.

  • Roroboo's avatar
    Roroboo
    Helpful | Level 6
    2 years ago

    Nancy I would like you to pass on the feedback thank you.

     

    However is there any way to return to the previous Dropbox behavior?

    I have been having my Desktop synced via Dropbox for over a DECADE and losing this feature overnight is not ideal. 

     

    Is there a way for me to return to having my desktop synced to Dropbox so that I can access it on my other devices?

    It is such a great feature of Dropbox there must be a way to re-enable it?

     

    Thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Roroboo, the only way for you to achieve what you're describing is with the use of our Backup feature. 

       

      It does essentially what you wish to do: sync your Downloads, Desktop and Documents to Dropbox, and then to any other devices you may have.

      • Roroboo's avatar
        Roroboo
        Helpful | Level 6
        2 years ago

        KerriKendall990 I completely agree, this happened to me a few days ago and its super frustrating as I’ve lost a way of using Dropbox that I’ve used for almost 15 years.

         

        Megan so the thing I noticed with the backup feature is that it backs up my desktop to Dropbox backup but that it disappears from my other devices. My phone, iPad and other laptop are not able to sync with Dropbox backup. If i try to go to Dropbox backup on my iPad right now It wont even let me access that website. 

        So although my laptop can back up my desktop to ‘Dropbox backup’ it’s essentially cut off from my mobile devices. 

         

        Can we not have our desktop synced to Dropbox like it always used to be?

         

        Thank you

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