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Damien C.1's avatar
Damien C.1
Explorer | Level 3
3 years ago
Solved

Notification for file modification in shared folder on the mobile app.

Hello to all, I have a few shared folders and I recently realised that I don't get mobile app notifications when changes are made to the files in the folder, even though I get the desktop notificat...
Mobile
Notifications
Share
Shared Folders
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Damien C.1, sorry to jump in here.

     

    It's actually expected not to receive notifications on the mobile app every time someone adds/edits a file in a shared folder.

     

    If you want, as a workaround, you can follow the steps in this article to "follow" the folder; that way, you can receive email notifications for file actions in the folder.

     

    I hope this helps.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Damien C.1, is it possible that you've disabled Dropbox-related notifications directly through the mobile's settings? 

 

Can you check there too, in order to make sure that you're set to receive them? 

Damien C.1's avatar
Damien C.1
Explorer | Level 3
2 years ago

Hello Megan,

 

Thank you again for the support.

Everything is activated on the phone (but no option is specifically related to shared folder).

 

Damien

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Damien C.1, sorry to jump in here.

     

    It's actually expected not to receive notifications on the mobile app every time someone adds/edits a file in a shared folder.

     

    If you want, as a workaround, you can follow the steps in this article to "follow" the folder; that way, you can receive email notifications for file actions in the folder.

     

    I hope this helps.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Damien C.1! Sorry for jumping in here.

         

        You can most definitely create an idea for this here. Please follow these tips to make sure our users can easily find the idea and vote for it.

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