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PippaS's avatar
PippaS
Explorer | Level 3
2 years ago

Offline files not downloading on Mac?

I use Mac (OS Monterey 12.4), and have selected "Make available offline" on my dropbox for new files and selected all folders to sync to my Mac. However the files are not being made available offline...
Account Settings
desktop
Mac
sync
PippaS's avatar
PippaS
Explorer | Level 3
2 years ago

Including the backup file (0.5Gb) it is 2.5Gb, which is about the space I have available. But I have "unchecked" the iTunes since this is the biggest folder - so this should not sync/offline, and the rest (c.1.5Gb) should fit on my computer - ??

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Alright, in this case, can you please send us a screenshot of what you see here?

  • PippaS's avatar
    PippaS
    Explorer | Level 3
    2 years ago

    here it is

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    From the screenshot, you have 265.3 GB of data on your account. If you tried to have all of that available offline on your computer, when you only have 125 GB free, it wouldn't work.

     

    Are you certain that you've deselected the larger folders so that the others can download to your machine?

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