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NunzaumedeinRoss's avatar
NunzaumedeinRoss
Explorer | Level 3
3 years ago
Solved

Online Dropbox has stopped syncing with desktop in Windows 11

Hi all   I've used Dropbox Basic for years with no problems. A few months ago I got a new laptop running Windows 11. I installed DB Basic on the desktop again. It worked fine, and continues to do...
desktop
Dropbox Basic
sync
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi NunzaumedeinRoss, if the files in your local Dropbox folder are the only copy remaining, I'd recommend as a precaution to move them to another folder entirely first.

     

    After that, choose the option to Rename the Dropbox folder from this prompt, and allow the app to sync the files from the site. Once that's done, you can move or copy the other files from the old Dropbox folder back into the new Dropbox folder for them to sync to the site.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, Anselm!

 

The Dropbox for S Mode is quite different than the desktop application.

 

The desktop application will sync local versions of your files to a folder named "Dropbox" in your file explorer, whereas the S Mode version behaves more like our mobile app.

 

It shows you a "mirror" of your files in Dropbox.

 

Now, you mentioned that you have a Dropbox folder in your file explorer, right? Is that where you see the updated versions of your files? Or in the S Mode app?

NunzaumedeinRoss's avatar
NunzaumedeinRoss
Explorer | Level 3
3 years ago
Hi Hannah

Definitely in File Explorer, in which Dropbox behaves just like any other folder. The S mode gives me the sadly truncated version of my files.

Thanks - and thanks also for being terminologically and conceptually gentle with this bear of little brain! Apologies if it’s frustrating for you, but I did warn you about my “basic” level of understanding. 🫤🤣

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