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NunzaumedeinRoss's avatar
NunzaumedeinRoss
Explorer | Level 3
3 years ago
Solved

Online Dropbox has stopped syncing with desktop in Windows 11

Hi all   I've used Dropbox Basic for years with no problems. A few months ago I got a new laptop running Windows 11. I installed DB Basic on the desktop again. It worked fine, and continues to do...
desktop
Dropbox Basic
sync
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi NunzaumedeinRoss, if the files in your local Dropbox folder are the only copy remaining, I'd recommend as a precaution to move them to another folder entirely first.

     

    After that, choose the option to Rename the Dropbox folder from this prompt, and allow the app to sync the files from the site. Once that's done, you can move or copy the other files from the old Dropbox folder back into the new Dropbox folder for them to sync to the site.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries, Anselm, we'll get to the bottom of this together!

 

Since you're using the desktop app, can you check if there's a small Dropbox icon in your system tray?

 

I don't see one in your screenshot, but can you also click the arrow, that shows the hidden icons there, to see if you can find it?

 

And if you do find it, can you hover over it with your mouse, to see the version and sync status of the app?

NunzaumedeinRoss's avatar
NunzaumedeinRoss
Explorer | Level 3
3 years ago

Hi Hannah

 

There used to be a Dropbox icon in the system tray, but when I deinstalled the Dropbox app in desparation, it disappeared. Here's a screenshot of my system tray:

 

 

The arrow near the right only displays Windows Security and McAfee. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey NunzaumedeinRoss, sorry to jump in, but I just wanted to mention that it seems that the desktop app is not running on your computer at the moment. 

     

    Can you try the offline installer from this page and let us know how it goes?

     

    Thanks so much!

    • NunzaumedeinRoss's avatar
      NunzaumedeinRoss
      Explorer | Level 3
      3 years ago

      OK, I've installed it and it now appears both in the system tray and as a small icon: 

       

       

      It contains the nearly non-existent version of my files and folders. Furthermore, this dialogue box appeared:

       

       

      I renamed it. Was that right?

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi NunzaumedeinRoss, if the files in your local Dropbox folder are the only copy remaining, I'd recommend as a precaution to move them to another folder entirely first.

         

        After that, choose the option to Rename the Dropbox folder from this prompt, and allow the app to sync the files from the site. Once that's done, you can move or copy the other files from the old Dropbox folder back into the new Dropbox folder for them to sync to the site.

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