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NunzaumedeinRoss's avatar
NunzaumedeinRoss
Explorer | Level 3
3 years ago
Solved

Online Dropbox has stopped syncing with desktop in Windows 11

Hi all   I've used Dropbox Basic for years with no problems. A few months ago I got a new laptop running Windows 11. I installed DB Basic on the desktop again. It worked fine, and continues to do...
desktop
Dropbox Basic
sync
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi NunzaumedeinRoss, if the files in your local Dropbox folder are the only copy remaining, I'd recommend as a precaution to move them to another folder entirely first.

     

    After that, choose the option to Rename the Dropbox folder from this prompt, and allow the app to sync the files from the site. Once that's done, you can move or copy the other files from the old Dropbox folder back into the new Dropbox folder for them to sync to the site.

NunzaumedeinRoss's avatar
NunzaumedeinRoss
Explorer | Level 3
3 years ago

OK, I've installed it and it now appears both in the system tray and as a small icon: 

 

 

It contains the nearly non-existent version of my files and folders. Furthermore, this dialogue box appeared:

 

 

I renamed it. Was that right?

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NunzaumedeinRoss, if the files in your local Dropbox folder are the only copy remaining, I'd recommend as a precaution to move them to another folder entirely first.

 

After that, choose the option to Rename the Dropbox folder from this prompt, and allow the app to sync the files from the site. Once that's done, you can move or copy the other files from the old Dropbox folder back into the new Dropbox folder for them to sync to the site.

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