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92cafe's avatar
92cafe
Explorer | Level 4
6 years ago
Solved

Online Only Files Reverting Back to Local

Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become local.

 

Im using a mac, and not using any antivirus software that might interfece. I'm also not opening any of the files, they revert to being local files without my opening them.

 

I cant seem to find any support on this specific issue so any help would be very much appreciated - thanks !

desktop
Mac
sync
  • Jay's avatar
    Jay
    6 years ago

    Hi 92cafe, thanks for messaging today!

     

    It sounds like you could be experiencing this issue on your device.

     

    I'd recommend checking out all of those possibilities to see if they could be the cause.

     

    Let me know how it goes!

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  • russellsignage's avatar
    russellsignage
    Explorer | Level 4
    4 years ago

    Hello there I cannot tell you how frustrating this problem is.  I have unconnected a range of apps in my dropbox settings but the issue is still happening.  I do not even begin to know how to find a browser extension that is causing my issue.  Can you please help with some specific information to sort this not just a random help page that does nothing to help at all.

  • Oliver F.3's avatar
    Oliver F.3
    Helpful | Level 6
    4 years ago

    I am still having the same problem. Why does Dropbox still not monitor which other software package(s) on our system are causing this, tell us which ones they are, and hopefully also tell us how to fix the problem?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi russellsignage & Oliver F.3, how are you? 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Oliver F.3, I just sent you the email. 

     

    I'll see you there, cheers! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi russellsignage, happy Thursday!

     

    I just sent you the email. Feel free to have a look and respond back to me there.

     

    Thanks! 

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