Online-only files won't open

Hi Nancy,

I have checked that bandwidth isn't limited, everything is in order here.

So, on the initial double click the third party app is started as a background process, I can see it open in Task Manager. Dropbox then downloads the file, and the tick goes green, yet the file doesn't open, dropbox appears to stop syncing at this point and the file appears to be successfully downloaded.

A second double click on the now downloaded file results in it not opening again, instead another background process of the third party app is opened. Further double clicks just result in more background processes.

If I terminate all background processes of the third party app and then double click the file again it will open straight away.

This whole process is repeatable by attempting to open another file which is currently not synced locally.

It is such a strange and annoying problem.

Thanks for your help.