Forum Discussion

hpivs's avatar
hpivs
New member | Level 2
3 years ago

Online-only files won't open

My setup is: Windows 11 22H2, Dropbox v175.4.5569, no third-party antivirus or firewall   I have my DropBox folder shared to a couple of different computers, most of these work fine and have done...
desktop
sync
windows
Shezz's avatar
Shezz
New member | Level 2
3 years ago

I have the exact same problem with online only file opening. Also a new computer running Windows 11 but I am not sure that is the problem. I previously had my files all available offline and this is the first time I have done online only. I have noticed that there is a delay in the Dropbox menu item appearing on my right click menu when this happens. I have had to make all my files available offline to make my file operations workable.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Shezz, sorry to hear about this.


Can you please let us know the app's exact status and version as shown in your taskbar at the moment?

 

If you could also send us a screenshot of the error(s) you've been getting when trying to open your online only files on your computer, I'd appreciate it.

 

Any additional information is more than welcome! 

  • Shezz's avatar
    Shezz
    New member | Level 2
    3 years ago

    HI Walter,

     

    my version is 182.4.6427. The problem seems to have been partially resolved - whether I was using a different version when I posted, I am not sure.

     

    Some files seem to be downloading when I click on them and then opening as there is quite a pause between the two actions.

    Some are giving me the original error message I was getting previously - screenshot below. The failed to open message is from my pdf editor.

     

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      How large are the files that are giving you this error Shezz?

       

      Do they open normally after making them available offline? 

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