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online-only not sticking / grey x / desktop client activity
OS: Win 10 19045.3324 Client: 180.4.4912 Plan: Team/Pro trial thing I'm adding dropbox as another cloud storage provider next to google workplace and a few others. I can appreciate that dropbo...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorAs you mentioned that you have multiple cloud services, this would prevent all the Dropbox sync icons from appearing, as Windows has a maximum limit of 15 sync icons in total. The grey x is an indicator that another cloud provider is preventing the overlay from appearing.
Try quitting all other cloud services completely, and let me know if the icons appear in Explorer in the Dropbox folder.
Currently, there are no user readable logs for the Dropbox desktop application.
Only local files would contain all the attributes, since the file is physically located on the machine. Online-only files are just placeholders for the app, and contain no data of any kind in them.
Also, I just deleted a bunch of files to make room in my apparently no-so-much-space-as-you-need account to finally upload the 4 files I've been trying to upload the last 3 days and guess what, you need to wait until a backend process that runs 4 times a day (that's every 8 hours) has run and displays the real storage used. Please send this to engineering and let them know, it's not 2010. Instantaneous is the key word.
- Hannah
Hey loungebob, while we appreciate your feedback, I'll need some more clarifications, to check if there's an actual issue here.
You mentioned that you changed the setting in the app's preferences, so that new files added would sync as online-only.
That means that new files added from the Dropbox website or other devices will sync as online-only to the specific computer.
If you added files to the Dropbox folder of this specific computer, in order for them to get uploaded, they'd need to finish syncing (and take up space) first, and then you'd be able to switch them to online-only.
Is this what happened in your case?
Hannah I'm not sure which of my rantings you're referring to but if it's this:
"Also, I just deleted a bunch of files to make room in my apparently no-so-much-space-as-you-need account to finally upload the 4 files I've been trying to upload the last 3 days and guess what, you need to wait until a backend process that runs 4 times a day (that's every 8 hours) has run and displays the real storage used. Please send this to engineering and let them know, it's not 2010. Instantaneous is the key word."
then what you described has nothing to do with my issue here. This is a Dropbox backend issue. If I delete files from my Dropbox account to make room/free up storage space I want these changes reflect instantly so I can re-use that space. That's the whole idea of cleaning up. But your backend forces me to wait at worst 8 hours until those changes in storage usage are reflected in my account because the process only runs 4 times a day, every 8 hours. I'm saying this is unacceptable.
