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duanstokes's avatar
duanstokes
Explorer | Level 3
9 years ago
Solved

Os X 10.13 High Sierra & Smart Sync

There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.  We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
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  • Brian B.39's avatar
    Brian B.39
    9 years ago

    Apple recommended something I should have thought of... Safe mode.

     

    I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

    sudo spctl --master-disable

    I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

    The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

     

    Issue seems resolved.

  • Ross_S's avatar
    Ross_S
    8 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
I’m sorry to hear that you are experiencing this issue as well.

I’d like to make sure that we’re on the same page about the version of our app that you’re using. There currently isn’t a version 43.4.52, that I’m aware of. Did you perhaps mean 44.3.52? If this is is the case, then I suggest that you try our current stable release, 43.4.50, as issues like the one you’re describing can occur with betas. 

A beta version is denoted by a xx.3.xx, instead of the xx.4.xx. If you are on a beta build, it means that you have opted in to Early Releases in your online account settings. I recommend that you switch this off, and then install our latest stable build. 

Let us know how it goes, and we can put you in touch with our support team if necessary. 

Thanks! 
sampsen's avatar
sampsen
Explorer | Level 4
8 years ago

 Hello, I'm experiencing the same problem. High Sierra 10.13.3 and Dropbox 42.4.50 won't allow me to enable smart sync. My Dropbox for Business account has over 25TB of data. I CAN'T sync that much data and Selective Sync is way too cumbersome with this much info. 

 

We need a fix for this now.

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