Forum Discussion

duanstokes's avatar
duanstokes
Explorer | Level 3
9 years ago
Solved

Os X 10.13 High Sierra & Smart Sync

There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.  We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
desktop
Share
  • Brian B.39's avatar
    Brian B.39
    9 years ago

    Apple recommended something I should have thought of... Safe mode.

     

    I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

    sudo spctl --master-disable

    I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

    The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

     

    Issue seems resolved.

  • Ross_S's avatar
    Ross_S
    8 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
jcourtneycozero's avatar
jcourtneycozero
New member | Level 2
8 years ago

As with Karla, I manage a fleet of 30 MBP/iMacs and we are seeing this issue on fresh installs.

 

* High Sierra 10.13.3

* Dropbox app v43.4.52

 

It's really not acceptable to be not providing some prominent advice and acknowledgement of the issue *directly* from Dropbox.

majomabaja's avatar
majomabaja
Explorer | Level 3
8 years ago

This is Exactly the problem I am having.  It's been going on since January and I have heard Nothing from Dropbox.

  • Ross_S's avatar
    Ross_S
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    majomabaja we'll reach out to you right now!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!