Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

juke925's avatar
juke925
New member | Level 2
2 years ago

Owner of shared file doesn't receive my request asking for access

Getting an error when logged in... just sends me to forums (Hello!) or Status page, etc...   But anyway, I'm also running into an issue... I was sent an invite to edit a file/folder, but when I c...
Share
Shared Files
upload
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard the Community, juke925! 

 

Did they click on the notifications bell on their web Dropbox account, and there’s no prompt there to grant you access to this specific folder? 

 

Are they seeing the same notifications via different browsers?

 

Finally, can you send me a screenshot of the error you mention in the beginning? I’d like to have a look.

 

Keep me updated.

juke925's avatar
juke925
New member | Level 2
2 years ago

The update now is that she did finally get my request after I sent it a few more times and she did accept it but I am still not seeing the folder in my dashboard.  The usual steps that I take to get access... none of them have been working today.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, I see. Are you unable to see it via different browsers? 

     

    If she checks the sharing settings of the folder, do you appear as an active member on it?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!