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People with password sharing option disappeared?
I have been using Dropbox Plus for years and I no longer have the option to share folders with passwords. I do not know if something is wrong with my program right now, or if this is yet another new ...
If you already shared this file with the user via email, or if they already joined the folder, then they already have access and do not need to enter password. This is slightly different than how the previous link password worked, but it does protect your content the same way since anyone who does not already have access will still need to enter the password.
I am also just now (on February 14, 2024) having this same issue. I have had Dropbox Plus for many years and have always been able to password-protect a shared folder link. Today I was able to set a password on one folder, but not on another folder. Then I tried multiple other folders, but all have removed the option that "Only people with the password can access." I cleared my cache and tried again - same exact scenario. I tried on my phone - no luck. The only thing I have not tried yet is another browser. I currently use Firefox (current version) on a Windows 10 Pro PC (regularly updates automatically). Dropbox version is 192.4.4605, which appears to be current. This is a brand new issue for me.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi SCHouston, is there something different about the other folder in particular? Is it already a shared folder or part of one? Are you the owner of the folder?
Are you able to share a link to a new test folder with a password?
That option is present, but it doesn't add the option of only allowing people with the password to access the link. I utilized this option yesterday to see if it would work, and the person who received the link that I sent from that attempt was not required to input a password to access the folder. Also, a yellow box appears at the top indicating that requiring a password won't affect that link and that I need to obtain a more expensive subscription. I'm not in front of my computer at the moment, so I don't remember the exact Language. But this is a feature (password-protected folder links) that I've had ever since I've had my paid Dropbox Plus subscription, which I think has been at least a decade.
lisadbxDropbox Engineer
The "Require password" option will be replacing the existing "Only people with the password can access." option over time. It should work the same way. One reason the person might not see a password prompt is if they have already entered the password once for that link, then we will not ask them for the same password again.
Note that the current Plus account does not have access to setting link password, but I think you are on a legacy plan that should have this feature.
Lisa - no, this was the first time I sent that person a link for that folder. I just set it up (for my taxes, so you can see why it needed password protection) within the last couple of days and set up the link and password for that folder for the first time yesterday - except the password part did not work. I tried using the "require password" option with this particular link, but she told me this morning that she was able to open the folder without a password. Now I have to terminate the link and make sure she has downloaded everything already.
Jay, I had previously shared a link (with password protection) to one of the folders I tried yesterday (though this happened as long as probably a year or so ago), but not the one I needed to share. I set up new folders as recently as last December to which I was able to share a link with password protection. Yesterday it seems that that option has disappeared. I own/created all the folders in question. Some allow the password-protected link and some don't. This is unacceptable.
- Megan
Hey SCHouston, keep in mind that password protection for shared links is available for Dropbox Professional, Essentials, Standard, Advanced, Business, Business Plus, and Enterprise plans, and not for Dropbox Plus.
That would explain why you don't have the option available.
Megan - it has ALWAYS been an option for me. Please re-read my comments. I have had Dropbox Plus for nearly 13 years. I have shared links that have password protection probably at least 50 times during those 13 years, two as recently as December 2023. It has ALWAYS been an option.
