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Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago
When uploading? All I think. I’ve got so many it’s hard to tell everything has uploaded but I think it has now. Signing in and out isn’t very practical though.

Let me know if the links don’t work, thanks.

https://ibb.co/G9jnJ4c
https://ibb.co/StRsWc3
Ákos M.'s avatar
Ákos M.
Helpful | Level 5
5 years ago

I have this issue too. It’s not working on my ipad nor on my iphone. It keeps telling me that it’s “searching for photos”, but nothing happens...

It started around 2-3 days ago, since I received an update for the app.

cache cleaning and device restart did not help.

  • Em_6's avatar
    Em_6
    Collaborator | Level 8
    5 years ago
    Ákos M. , glad it’s not just me. Please let me know if yours gets sorted, I haven’t gotten any further with it myself
    • Em_6's avatar
      Em_6
      Collaborator | Level 8
      5 years ago
      Walter & Megan I didn’t tag you so idk if you were notified of my replies sorry
      • Evan P.4's avatar
        Evan P.4
        Explorer | Level 4
        5 years ago

        I'm also experiencing this "starting photo backup" "looking for photos" issue since an app update a few days ago. The process was so stable prior to the app update that I used it as my primary way to move photos from phone to internet, I hope they can get this figured out ASAP.

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