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Sam Toor's avatar
Sam Toor
Helpful | Level 6
2 years ago
Solved

Auto backup not working on my windows pc

Hi, I just bought a Seagate HDD and I wanted to backup on dropbox. it has unlimited storage offer but when I connect, its stuck on 0%. Its 11am here and the backup should start 10:21am as activated. further it dont allow me to click BACKUP NOW. Whats the issue? Please help me find a solution.
 

Dropbox Backup
  • Sam Toor's avatar
    Sam Toor
    2 years ago

    Ok so finally it started auto backup yesterday where I did nothing. I think Dropbox takes time to make a pre -backup first. Once it estimated the total storage after more then 24 hours, then it started making the actual backup. 

14 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Sam Toor, thanks for messaging today.

     

    Could you try disabling the automatic backup, which will enable the 'Backup now' option, and try clicking that to see if this helps?

     

    Keep me posted!

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    2 years ago

    What might be the issue? I have 3.7 tb storage in my HDD but it is still stuck on 0% backup

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    Do you have any bandwidth limit in the desktop app?

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    2 years ago

    I do use antivirus but I'm not sure if it is causing this. is it possible to check what exactly causing it? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try quitting all open apps and services on your computer, including the Dropbox app, and then reopen it to see if this helps with the backup process?

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    2 years ago

    I did but nothing happened. Even if I stop auto backup, the BACKUP NOW button is still disabled. Please provide a solution as it wasted my entire day

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try disconnecting and reconnecting the drive to see if this starts the process?

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    2 years ago

    Did it multiple times. When I connect, it ask to backup and I say yes but it doesnlt start the backup

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